Lite Energy Ltd (UK Company Number: 16585411) (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or our services, why we collect it, how we use it, and what rights you have over it.
This policy applies to visitors of liteenergy.co.uk and to anyone who enquires about, or receives, our solar, battery storage, insulation, or heating control services.
Last updated: 22 August 2026

1. Who we are

Lite Energy Ltd is a data controller for the purposes of UK data protection law, meaning we decide how and why your personal data is processed.
Registered/Trading Address: 80 Commercial Square, Freemens Common Rd, Leicester, LE2 7SR
Email:info@liteenergy.co.uk
Phone: 0116 403 0544 / 0794 7751 413

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, home or business address
• Enquiry and quote information — property details, energy usage, roof/loft details, and any other information you provide when requesting a consultation or quote
• Installation and service records — details related to any survey, installation, or maintenance work carried out at your property
• Technical data — IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools
• Communications — records of calls, emails, or messages between you and us

We only collect what’s needed to provide our services or run our website effectively — we don’t collect more than necessary.

3. How We Use Your Data

• Respond to enquiries and provide quotes
• Arrange and carry out home surveys, installations, and after-care
• Communicate with you about your project, including scheduling and updates
• Meet our obligations to accreditation bodies (such as MCS, RECC, or TrustMark) where a completed installation needs to be registered
• Send you information you’ve opted in to receive, such as updates or offers
• Improve our website and understand how visitors use it
• Meet legal, accounting, or regulatory obligations
• Arrange and carry out home surveys, installations, and after-care

We will always have a lawful basis for using your data — typically because it’s necessary to fulfil a contract with you (e.g. installing your system), because you’ve given consent (e.g. marketing emails), or because it’s in our legitimate business interests (e.g. improving our service).

4. Cookies

Our website uses cookies — small text files stored on your device — to help it function properly and to understand how visitors use the site. These may include:

• Essential cookies, needed for core site functionality
• Analytics cookies (e.g. Google Analytics), which help us understand site traffic and usage
• Preference cookies, which remember choices you’ve made on the site

You can control or disable cookies through your browser settings at any time, though this may affect how parts of the site work.

5. Sharing Your Data

We don’t sell your personal data. We may share it with:

• Service providers who support our business — for example, website hosting, email, CRM, or accreditation bodies we need to register completed installations with
• Subcontractors or partner installers working on our behalf, where relevant to your project
• Regulators or authorities, where required by law
• A buyer, if our business (or part of it) is sold or restructured

Any third party handling data on our behalf is required to protect it to the same standard as we do.

6. How Long We Keep Your Data

We keep personal data only as long as necessary for the purpose it was collected. As a general guide:

• Enquiry data that doesn’t lead to a booked project is kept for a limited period and then deleted
• Customer and installation records are kept for as long as needed to support warranties, guarantees, and any regulatory or accreditation requirements
• Financial records are kept for the period required by law

7. Keeping Your Data Safe

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access — including secure storage, access controls, and staff awareness of good data-handling practice.

No method of transmission or storage is completely secure, but we take reasonable steps to protect the data you share with us.

8. Your Rights

Under UK GDPR, you have the right to:

• Be informed about how we collect and use your data (this policy)
• Access a copy of the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request erasure of your data, where applicable
• Restrict or object to certain types of processing
• Data portability, where we process data based on consent or a contract, and it’s held electronically
• Withdraw consent at any time, where we rely on consent (e.g. marketing)

To exercise any of these rights, contact us at info@liteenergy.co.uk. We’ll usually respond within one month.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Phone: 0303 123 1113 Website: www.ico.org.uk

We’d appreciate the chance to resolve any concerns directly first, so please contact us before raising a complaint with the ICO.

9. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under 18.

10. Third-Party Links

Our website may contain links to other websites. We’re not responsible for the privacy practices of those sites, so we’d encourage you to review their policies before providing any personal data.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be posted on this page with an updated date.

12. Contact Us

If you have any questions about this policy or how we handle your data, please get in touch:

Lite Energy Ltd 80 Commercial Square, Freemens Common Rd, Leicester, LE2 7SR Email: info@liteenergy.co.ukPhone: 0116 403 0544 / 0794 7751 413